Follow them out, ask what the “level” is, and if they’re anything over 49, tell them that’s unacceptable and ask them to troubleshoot the wiring.Īll of this unless they are actually good techs and do it all themselves without you asking. Now once installed CORRECTLY, run a speed test over ETHERNET and if you’re losing 100+mbps up and 15+mbps down, you need to schedule a tech to come take the levels and make sure they test signal at the ground block outside of your house. They should be able to add and delete the CMAC #’s and you’ll be good by the time you get back home to install. Instead, take the new router and modem and the one they provisioned to you to any Optimum store and tell them how you want these new ones on your account and they need to take theirs back because you refuse to rent one out when you have your own. We’re working on sourcing back stateside as far as I know, so be patient lol. Don’t call our hotline for the people on the customer service side of the phone call are our #1 complaint. What I recommend, is going out and buying your own modem and your own router if your goal is to configure your settings. Any questions?Īnd Bee1380, you most definitely can use your own router. I would switch providers in a heartbeat if I had another option in my area. I've also tried accessing the router through local web interface on or 192.168.0.1 That doesn't work either, and an Optimum tech told me that Optimum changes the router firmware so that I can only access the router through their company web site. I had to go back to using Optimum’s router to keep my wife happy (she watches TV a lot, and does not like streaming.) After multiple calls to Optimum tech support, I was told that only their router is compatible with their cable box. (The cable box can’t find my router when using WPS). But my router doesn’t work with Optimum’s cable box. I suspect this is a wider issue affecting all Optimum customers in my area, which is why I’m asking you to check if you also get the “Sorry” message.įor about a week I tried using my own modem and router. They all seem to think it is an issue on my end. The tech support people are mostly clueless, and are only reading from a script. I’ve made multiple calls to Optimum technical support, and have tried everything they’ve suggested without any success. I am a new customer, having moved to North Carolina about three weeks ago, and have had this problem the entire time I’ve been an Optimum customer. I am unable to access the router settings through the Optimum web site: This means I can’t open ports for game servers, web server, etc. If you are in North Carolina, please log on to the optimum web site, and click on ‘Internet’ – ‘Router’ and see if you also get the message “Sorry, we’re having trouble accessing your router settings.” (See attached screenshot.)īackground: I live in New Bern, NC, and have an Optimum/Suddenlink combo router/cable modem (model UBC1322) and an optimum cable box for our TV. Would you check and see if you have the same issue that I do? I am unable to access my optimum router settings. News 12 Networks- a group of cable networks that provide news, weather, traffic and sports to cable subscribers in the New York/New Jersey/Connecticut tri-state area through seven individual 24-hour local news channels and five traffic and weather channels. Lightpath is currently available in 21 state and serves more than 375,000 businesses. Lightpath- A internet and telephone service for business. Optimum Voice- a Voice over IP (VoIP) telephone service Additionally, they may also connect to hotspots provided by Charter Spectrum, Comcast and Cox nationwide. Subscribers also get access to Optimum WiFi hotspots that are located within the Altice's service area. Optimum Online- a DOCSIS Internet service that offers speeds up to 400 Mbps. No other ISPs near me? Guide to startup ISPs Guide to using your own router with Optimum Do not give your account number, address, phone number, etc to any user claiming to be an employee. Soliciting personally identifying information is considered phishing, and you can be permabanned from the sub and possibly from Reddit. This sub DOES NOT VERIFY Altice/Optimum employees except for the official social media account. You may also contact u/ItsOptimum.įor a list of helpful threads please check the sidebar on /r/optimum. If you want a response from the company it is best to contact Customer Support. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service!ĭisclaimer: This subreddit is not affiliated with Optimum or Altice USA in any way.
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